Verify the correct phone number is entered omitting any characters other than 0-9,#,*,W and comma. Valid characters are 0-9,#,*,W and comma.: Very simply this erorr means that your phone number contains characters which are not supported. Your telephone number contains invalid characters.If you are not using the callback method, disable the callback toggle option in the panel programming through the keypad. Ensure that the callback number in the panel is programmed correctly. Timeout while waiting for panel to call back: This error will appear if you are trying to connect to a panel with call-back enabled and it does not call back within the allotted time.Ensure that the correct modems are added and configured. There are no modems available: If you see this error, it means that all modems have been removed from the Modem Manager Configuration.Restart the MCPH service, ensure that it is running and try again. The modem manager 127.0.0.1:51004 is not responding: This error is caused by trying to communicate with a panel while the MCPH service is stopped.Make sure you have the correct phone number and all phone line connections are correct on the panel.
Ensure that DLS is enabled on the panel and it is correctly set up for the proper number of rings, or double call. The panel did not answer phone number : This error is caused when the modem has successfully dialed and waited for the connection but the panel did not answer the call.Ensure that the cable is connected tightly on both ends and there is no damage to the cable. The modem is not responding: You will see this error if you try to communicate using the modem and the serial cable, or serial to USB converter from the modem to the PC is disconnected.For more information on disabling dial and busy tone detection, see Modem Manager Configuration Makes sure the phone line is connected, working and not in use.
Ensure that the phone line the panel is connected to is not in use. Dialing on modem 1 received busy signal: You will see this error if the modem successfully dialed the phone number but received a busy signal.The following is a list of common errors, their causes, and their solutions. From time to time you may experience errors when trying to communicate to a panel using DLS 5.
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